Terms

Our billing is done weekly and all invoices are faxed. Terms are Net 0 or next AP check printing cycle. Many of our clients only run AP checks semi-monthly and we understand this.

For onsite visits to demonstrate software to new clients, the first two (2) hours are at Œno charge¹ and the travel time is waived. Subsequent visits are at the standard rate. We feel that after two (2) hours of a demo, we are really developing the implementation plan, executing system analysis and design, or providing in-depth software Œfit¹ evaluation. These are all services which we provide to our clients on a per hour or flat fee basis. This is particularly relevant when demo software is available to the end user at either Œno charge¹, or for a reasonable cost.

There are times that two people are onsite at the same time. Sometimes we do this just so more than one person understands your business operation, thus providing you with a wider support base. We do not bill for more than one person if only one person is working. If there is ever a question in your mind as to multiple person billing, we encourage you to just ask.

As a client, you are provided with our cell phone numbers. For more critical situations, use the cell phone and if we do not answer, we will return your call as soon as we can break away from what we are doing. The cell phone is regarded as emergency situations only. For general, non-critical questions or assistance, please leave a voice message at the office number or email us.

Phone support is billed one of two ways. If we are solving a problem over the phone and spend a fair amount of time on an issue, we usually bill for the accumulated hours. If there are sporadic calls during the month, 10 minutes here and there, returned voice mail, cell calls, etc., we add a Œ1 hour misc. calls¹ at the end of the month. Billing time is adjusted for extended problem solving type cell calls that include roaming charges.

Over the years we have standardized on FedX for delivery of products to our clients. FedX charges are billable.

Connection time on the internet or client PcAnywhere workstations to solve problems, download software and patches, and research client related problems, is billable.

Software is always prepaid. JDA will invoice the client for the cost of the software, including freight and Illinois tax at 7.75%. Software will be ordered upon receipt of payment.

Our policy is to provide our clients with hardware at cost. We bill for the cost of the hardware, freight and Illinois tax at 7.75%. We also include a handling charge, which represents procurement and follow-up time to insure timely delivery of products. Small hardware items are included in our normal billing cycle. More costly hardware items are either prepaid, or, as in the case of servers and workstations, spec¹d out and ordered by us with the client¹s credit card. This allows for drop shipping to the client and easier warranty verification.

Finally, we believe that the client must see value in what they are paying for. If there is ever a question about the time it takes to complete a project, do not hesitate to ask.